Art Changes: Art chargers will be assessed according to time, difficulty and amount of materials used at $40.00(X) per hour. Notification will be sent if charge excedes $40.00.
NOTE: All artwork received will be maxed out to our imprint area unless otherwise specified on your artwork and P.O.
Artwork Requirements: The quality of your imprint depends upon the quality of artwork supplied to us! All orders requiring artwork must be sent in vector art. Artwork can be submited via E-mail, whether you are Mac or PC based, we are able to accept your graphic files if you meet the requirements listed. To ensure this and avoid delays or art charges please adhere to our specifications.
NOTE: Our delivery schedule may depend on the quality of the artwork submitted and upon any changes made to the artwork once the order has been worked on.
Imprint: Artwork can be accepted from the following programs:
NOTE: All fonts must be converted to outlines, curves or paths (vectors). If supplying images files, fonts need to be rasterized.
Compression: Please use Stuffit or Zip.
We do not accept: Gif files, Page layout files such as Quark or Pagemarker, Word processing documents such as MS Word/ Power Point, Photocopies or PMT´S of photocopies, bussines cards, letterheads, fax transmissions, etc.
NOTE: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustration.
Spot Colors: All colors must be a valid Pantone+ Solid Coated Name. (Ex: Pantone XXX C) if not, it will not be recognized, and will be reproduced from a varied CMYK breakdown that can render undesired results. (Examples of non-compliant names: Pantone XXX a description C, Sky Blue, PMS Green 347, etc.)
PMS color matching: Color matching is available at no cost. However PMS matching is not guaranteed on dark-colored ítems.
Billing Terms: Net 30 days for credit- established distributors only.1.5% monthly interest charge will accrue on past due balance. All payments must be made in U.S. funds. A $50.00 charge will be assessed on any returned checks. Accounts requiring collection will be liable for all associated costs. Distributor son pre-payment and new accounts without established credit must provide a check or VISA, MasterCard or American Express, Discover with the following information: Cardholder Name, Card Number, Expiration Date, 3-digit Card Security Code (located on back of card) and Billing Address. Production time will not begin until credit is approved.
Request fot Artwork on File: Artwork is kept on file for up to 18 months. Re-orders must contain the customer number, PO number and/ or Nuks order number plus a copy of the artwork to ensure the correct artwork is pulled. Artwork CANNOT be transferred from one distributor´s file to another without written permission from the original distributor´s file to another without written permission from the original distributor. Art files greater tan 18 months must be rusubmitted.
Artwork Returns Request: Artwork will be returned upon written request after completion of order and payment of invoice. Written requests may be made via mail, fax or email. Requests on purchase orders will not be processed. Distributors is responsible for postage and/or freight charges. Any deboss diez returned to customers are not eligible to be sent back to Nuks for a future order. A new die will be requiered.
Copyright / Trademarks Laws: Nuks assumes that artworksubmitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Nuks responsible for any damages, costs and /or expenses arising under these laws as a consequence of our use of said artwork.
ADDITIONAL ORDER INFO
Order Acknowledgement for Imprint Orders: After receiving your order, Nuks will send you an Order Acknowledgement. Please read carefully and contact the Factory immediately if corrections and/or changes are neccesary. All changes must be confirmed in writing.Production begins upon receipt of signed Order Approval Form, approval of credit and receipt of all order information including shipping addresses and customer inserts.
*Order Minimun: All imprinted orders require minimum quantities as listed throughout the catalog. Less than inimum orders will be accepted at a cost per imprint ítem ordered. Minimum quantity on clearance ítems is 12. For more information, contact a dedicated customer service representative at email@example.com.
Order Cancellations: Orders can be canceled only with written Factory authorization prior to imprinting or production. If an order is cancelled after production has begum, it may be subject to additional charges. Charges will still apply to any product proof received prior to order cancellation. See decorating and add-on pricing page for associated charges.
Returns: We strongly encourage customers to inmediately inspect all shipmentsupon arrival. All defective ítems must be returned within one year from date of purchase. Prior to return, all merchandise requires specific return authorization from the Factory in order to be eligible for credit. No credit or replacement merchandise will be issued for product unavailable for return to Factory.
Changes to an Order: Any changes made to an order (by pone) after received at Factory must be confirmed by email. Note: Changes may delay shipments and charges may apply.
Complaints: Complaints must be made within 15 days after receipt of shipments.
Exchanges or Refunds of Defective or Damaged Products
Defective products may only be exchanged within 15 days of purchase. In order to process your exchange, we will need your order number and description of the defective product (including photos if available), and any other information about your use of the product that may help us understand the potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will exchange the product as needed. If Nuks Custom Products determines that repair or replacement of a defective product is not practical, we will provide a full refund on your order. To apply for a refund, defective products must be returned to Nuks Custom Products Factory for internal inspection.
Once your return is received and inspected, we will send you an email to notify you we have received the defective products and we will let you know ship date on the exchange or otherwise full refund date on your order. Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For more info on shipping defective or damaged products please contact us at: firstname.lastname@example.org
Nuks must receive your proof approval and must have shipping information before production commences. Once approval is received, any changes to an order may inclur additional costs and lead time. The following proofs are available:
Online Proof: Online proofs are available at no charge upon request.
Paper Proof (only if requested): First paper proof is free. Additional paper proofs, available upon request at a cost.
Product Proof: Product proofs can be ordered at an additional cost. Product proofs can ve shipped using our standard 5-days ship when requested. Orders ship within 24 hours of receiving product proof approval (up to end column quantity) plus item price, running charge, overnight freight charges, and applicable order setup. Depending on order size and imprint type, Nuks may requiere a product proof.
Shipping Terms: Factory cannot be resposible for delays or damages on route. All claims should be promptly filed by purchaser with the carrier at the time of the delivery. Air shipments must be requested for specific delivery dates. Since the Factory has no control after shipments have been turned over to the freight carrier, specific delivery dates cannot be guaranteed. Shippings weights and packaging quantities are approximate and subject to change. Invoiced shipping charges include a fee for handling and insurance.
PLEASE NOTE: Our primary carrier is DHL, if you request a different shipping method and your order cannot make their cut-off time, we will ship DHL and invoice for shipping. If no carrier is specified on your order, DHL Ground will be used.
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WE ACCEPT AMERICAN EXPRESS, MASTERCARD AND VISA.
All transactions are processed in US Dollars and payments must be made in US Dollars. Any payment made in any other currency will be subject to a bank currency conversion adjustment. Canadian pricing is shown base don the current Exchange rate can fluctuate from day to day.